We are committed to ensuring that your privacy is protected.
The information you need to know about us:
We are Clareti Limited, a company registered in England and Wales with registration number 05773107 registered at Kemp House, 152 City Road, London, EC1V 2NX, United Kingdom
The information we collect and how we use it
When registering for more information from Clareti, registering for an event, completing a survey or downloading a piece of content, you may be asked to share information about who you are and your contact information. This will include your name, email, phone number, place and location of work, job role and postcode. Where billing information is required we will need an address.
You should understand that any information that you provide via this web site may be used by us to contact you regarding your enquiry, booking, membership and any matter relating to Clareti Ltd services, your request or use of this web site.
Each time you visit our site or interact with the emails we send to you, we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, operating system and platform;
- information about your visit, including the URL clickstream to, through and from our site (including date and time); pages, resources and/or products you viewed or searched for; page response times, errors, length of visits to certain pages, page interaction, and methods used to browse away from the page;
- information about your interaction with our emails, including whether you have opened the email, the number of times the email is accessed, and your interaction with email content including the links you have clicked.
Who we share your data with
The data processors we use for our business operations who process your data under our control include:
- Zoho.com or Zoho.eu for our sales operations and marketing including email marketing
- Fasthosts Hosting Ltd and Anthony Morris Design and Marketing who host our website
- Google who provide our office & email system hosting
- Microsoft who provide email and office services
- Google.com (analytics) who prove website tracking and statistical services
- Eventbrite who support any event registration and billing
Sharing your data with other 3rd parties
Should you register for any Clareti event or download any 3rd party content, we may pass your contact information to 3rd parties who either a) are partners of the event in question or b) are providers of the content you have downloaded. In the process of registering for an event or accessing content, you will be reminded of the fact that your data will be shared with named 3rd parties. We may also share your details under special circumstances such as when we believe in good faith that it is required by law.
How long we keep your personal information
We keep your personal information in line with our data retention policy. This means that we will remove data which have collected directly from you from our systems if we haven’t had any direct contact with you for more than 60 months (this period typifies the maximum length of time that a contract could be in negotiation with us).
For data provided to us by our clients, we are governed by their data retention rules as specified in their privacy notices.
In certain circumstances, we have a statutory obligation to keep your personal information for a set period of time for example financial information (normally 6-7 years) for financial auditing purposes.
How to keep your personal information up-to-date
It’s important for both you and us that your personal information is correct. If you believe this not to be the case and you are registered on this website then please log-in and update your details in the “my account” section. If you do not have a website account with us then please e-mail the amended details to firstname.lastname@example.org and we will contact you to verify your identity.
How you can find out about the information we hold about you
You have the right to request a copy of the information that we hold about you.
If you would like a copy of some or all of your personal information, please email or write to us using the contact details in this policy.
We will get in contact to verify your identity and If we do hold information about you we will:
- give you a description of it
- tell you why we are holding it
- tell you who it could be shared with
- let you have a concise and clear copy of the information
Our legal basis for processing your personal information
Much of our processing will be under the basis of “contractual obligation” in other words we need and use your personal information for providing the services you have requested or have contracted with us.
However, when we are communicating with you regarding products and services you may be interested in receiving from us or our clients in the future our basis for processing is our legitimate interest (as we are communicating with you in the context of your corporate activity and identity and not in relation to your private life we believe this to be reasonable and fair behaviour in the context of our audience. Of course, you can always object as detailed below.
Asking us to suppress or remove your personal information
Should you wish to not receive information from us in future then you can quickly action this by clicking the unsubscribe link you will find on our marketing e-mails or by sending your details to email@example.com and we will quickly suppress your data.
Should you further wish for us to remove your information entirely (and assuming we have no other obligation to keep it) then please let us know and we will do this – but we would encourage you to let us use it for suppression purposes only.
What to do if you have a complaint
If you have a complaint, please contact our Data Protection Officer at firstname.lastname@example.org who will deal with your request promptly.
If you are still not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office. https://ico.org.uk/concerns.
Links to other websites
We link our website directly to other sites. This privacy notice does not cover the links within our site linking to other websites and organisations. We encourage you to read the privacy statements on the other websites you visit.
Sale of business
In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business. It is therefore intended that any consents given above or on the relevant pages will benefit any purchaser of our business.
Your use of our services
Please be sure you are aware of these policy terms while you use our site. should our terms change these will be shown on this page, and we may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times.