Neil Weston, Clareti Ltd.Dear AllA welcome to those of you reading one of the Clareti Blogs for the first time.As always, have a quick read and if anything catches your interest - let me know - or skim over it!This item is about Zoho - things that have been added or changed, new integrations and [...]
Neil Weston, Clareti Ltd.Dear AllA welcome to those of you reading the Clareti News Blog for the first time.This item is about Zoho - things that have been added or changed, new integrations and some things you may not have known about.1. ChangesServer locationIt was announced recently that Zoho will soon be hosting all European [...]
Neil WestonClareti LtdMy WayIt is hard to ignore the study conducted by IBM of 1700 Chief Marketing Officers1 which highlights the rapidly changing nature of customer management. This is driven by the explosion of channel choice for consumers and the difficulties CMOs face in keeping up with these changes. The four challenges seen as the [...]
Neil WestonClareti LtdThe 'rise and rise' of the super-agentI've just been served by a super-agent. I was trying to change my house insurance. Not being able to buy a standard policy my choice was limited. I evaluated two companies. Never has there been so much difference in the experience offered. Both had call centres ...in [...]
